Privacy Policy

Privacy Policy for Our Video Games

Last updated: May 2026

This Privacy Policy explains how rokaplay GmbH processes personal data in connection with the use of our video games.

This Privacy Policy applies to our games on PC, consoles, and digital distribution platforms. It covers the use of our games, online features, multiplayer features, technical services, downloadable content, support requests, and game-related error analysis.

This Privacy Policy does not apply to our website, newsletter, or other marketing services. Separate privacy notices may apply to those services.

1. Controller

The controller responsible for the processing of personal data is:

rokaplay GmbH
Frankfurter Straße 18
64293 Darmstadt
Germany
Email: support@rokaplay.com

2. General Principle

We process personal data in connection with our games only to the extent necessary to operate the game, provide technical functionality, enable online and multiplayer features, perform error analysis, ensure security, provide support, or comply with legal obligations.

We do not operate our own player account system for our games. Where the use of a game, platform, launcher, console, online service, cloud saves, achievements, friend lists, multiplayer features, crossplay, or cross-progression requires an account, such account is generally provided by the respective platform provider or online service provider. The privacy terms of the respective provider may also apply.

3. Personal Data That May Be Processed When Playing

Depending on the game, platform, device, and features used, the following categories of personal data may be processed:

• technical device information, such as device type, operating system, hardware information, graphics card, processor, memory, driver versions, language settings, or region

• technical identifiers, such as platform ID, user ID of the relevant platform or online service, session ID, or similar technical identifiers

• game data, such as game progress, save data, settings, unlocked content, achievements, playtime, or gameplay-related status information

• data related to online and multiplayer features, such as connection data, matchmaking information, game sessions, friend lists, or platform-related multiplayer information

• data related to crossplay or cross-progression, where supported by the relevant game and platform

• user-generated content, where the relevant game includes such features, such as houses, objects, environments, or other in-game content created or modified by players

• crash and error data, such as error messages, crash reports, technical logs, game version, platform, device configuration, or the time of the error

• network and connection data, such as IP address, connection time, server requests, latency, or connection status

• support data, if you contact us, such as your name, email address, the content of your request, platform, game version, screenshots, log files, or other information you voluntarily provide

We do not use our own in-game telemetry or analytics to analyze player behavior. However, technical data may be processed by platforms, online services, engines, middleware, crash reporting systems, or other technical service providers where necessary for operation, stability, online functionality, or error analysis.

4. Purposes of Processing

Personal data may be processed for the following purposes:

• providing and operating our games

• saving and synchronizing game progress, where supported by the game or platform

• providing online, multiplayer, crossplay, or cross-progression features

• providing achievements, downloadable content, and platform-related features

• displaying, storing, or synchronizing user-generated content, where the relevant game includes such features

• ensuring technical stability, error analysis, and bug fixing

• ensuring security, preventing abuse, and protecting against manipulation or fraud

• handling support requests

• complying with legal obligations

5. Legal Bases Under the GDPR

Where the General Data Protection Regulation applies, the processing of personal data is based on the following legal bases:

• Art. 6(1)(b) GDPR, where processing is necessary to provide the game, save data, online features, multiplayer features, downloadable content, or other game-related services

• Art. 6(1)(f) GDPR, where processing is necessary for technical security, stability, error analysis, prevention of abuse, fraud prevention, or improvement of technical functionality

• Art. 6(1)(c) GDPR, where processing is necessary to comply with legal obligations

• Art. 6(1)(a) GDPR, where processing is exceptionally based on your consent

6. Platforms, Online Services, and Technical Service Providers

Our games may be provided through various platforms, consoles, digital stores, launchers, and online services. In this context, personal data may be processed by the respective platform providers, device manufacturers, store providers, online service providers, or technical service providers.

This may be necessary in particular for:

• purchasing, downloading, and installing the game

• managing downloadable content and additional content

• processing payments through the relevant platform

• cloud saves

• achievements, trophies, or similar platform features

• friend lists and invitations

• multiplayer, matchmaking, crossplay, or cross-progression

• technical authentication

• crash reporting and error analysis

• security and abuse prevention

rokaplay does not receive payment data from purchases made through platforms or stores. Payment processing is handled by the respective platform or store provider.

Where data is processed by platform providers or online service providers, such providers may be independently responsible for their own data processing. Please also refer to the privacy notices of the platform, console, launcher, or online service you use.

7. Crash Reports and Technical Error Analysis

To improve the stability of our games, crash reports, error logs, and technical diagnostic data may be processed. This data helps identify technical issues, reproduce errors, and provide updates or patches.

Crash and error data may include information about the game version, platform, device configuration, operating system version, time of the error, and technical processes immediately before a crash.

Where such data is processed through platforms, engines, middleware, online services, or technical service providers, the processing is subject to the respective provider’s privacy terms and technical requirements. rokaplay generally only receives access to such information to the extent necessary for error analysis, quality assurance, or support.

8. Online, Multiplayer, Crossplay, and Cross-Progression Features

Some of our games may support online features, multiplayer features, crossplay, or cross-progression. To provide these features, it may be necessary to process technical identifiers, platform IDs, user IDs, save data, session data, connection data, or other function-related information.

This processing is carried out solely to provide the relevant functionality, for example to connect players, synchronize save data between platforms, or enable cross-platform features.

The use of such features may require you to be logged in to a platform, launcher, console service, or online service. rokaplay does not operate its own player account system for this purpose.

9. User-Generated Content

Some of our games may include features that allow players to create their own content or modify game environments, such as houses, objects, decorations, buildings, or environments.

Such content may be stored locally on your device, in cloud saves, or through platform and online services. Depending on the game and platform, such content may also be shared with other players or made available for online features.

Please do not create or share content that contains personal data about yourself or other individuals unless this is expressly intended by the relevant feature.

10. Support Requests

If you contact us by email or through our support services, we process the data necessary to handle your request. This may include:

• name or display name

• email address

• content of your request

• affected game

• platform

• game version

• technical information

• screenshots, videos, log files, or attachments voluntarily provided by you

We use this data only to handle your request, communicate with you, and keep track of previously handled support cases.

We may use an external ticketing or support tool to process support requests. The respective provider processes data on our behalf or in accordance with its own applicable privacy terms, where necessary for the operation of the support system.

Support requests are stored for as long as necessary to handle the request, maintain a record of the communication, analyze errors, or comply with legal obligations. Support data that is no longer required will be deleted or anonymized unless legal retention obligations apply.

11. Recipients of Data

Personal data may, where necessary, be transferred to or processed by the following categories of recipients:

• platform providers, store providers, and device manufacturers

• providers of online, multiplayer, crossplay, or cloud services

• providers of game engines, middleware, and technical development services

• providers of crash reporting, error analysis, and technical infrastructure

• hosting and server providers

• support and ticketing system providers

• payment and store providers, where purchases or downloadable content are handled through platforms

• authorities, courts, or other public bodies where we are legally required to do so

We do not disclose personal data for advertising purposes under this Game Privacy Policy.

12. International Data Transfers

Some platform providers, online service providers, technical service providers, or support providers may be located outside the European Union or the European Economic Area or may process data there.

Where personal data is transferred to countries outside the EU or EEA, this is done only where there is a suitable legal basis or appropriate safeguards. These may include adequacy decisions by the European Commission, standard contractual clauses, or other legally recognized safeguards.

Please note that platform providers, store providers, device manufacturers, and online service providers may carry out their own international data processing under their respective privacy terms.

13. Retention Periods

We store personal data only for as long as necessary for the respective purposes.

Technical data, crash reports, and error logs are generally processed only for as long as necessary for error analysis, stability, security, and technical traceability.

Support data is stored for as long as necessary to handle your request, maintain a record of the communication, resolve technical issues, or comply with legal obligations.

Data processed by platform providers, store providers, device manufacturers, or online service providers is subject to the retention periods of those providers.

14. No Own Payment Data

If you purchase our games, downloadable content, or additional content through digital platforms, stores, or console services, payment processing is handled exclusively by the respective provider.

rokaplay does not receive complete payment data such as credit card numbers, bank account details, or similar payment information.

15. No Special Categories of Personal Data

We do not intentionally collect special categories of personal data in connection with our games, such as health data, biometric data, religious beliefs, political opinions, or similarly sensitive information.

Please do not provide such data to us in support requests.

16. No Automated Decision-Making

We do not use automated decision-making, including profiling, in connection with our games that produces legal effects concerning you or similarly significantly affects you.

17. Your Rights

Where the General Data Protection Regulation applies, you have the following rights under the applicable legal requirements:

• right of access to the personal data we process about you

• right to rectification of inaccurate data

• right to erasure of your data

• right to restriction of processing

• right to data portability

• right to object to processing based on legitimate interests

• right to withdraw consent with effect for the future

• right to lodge a complaint with a competent data protection supervisory authority

If you would like to exercise any of these rights, please contact us at:

support@rokaplay.com

Please note that rokaplay may not always have access to data that is processed exclusively by platform providers, store providers, console services, launchers, device manufacturers, or online service providers. In such cases, it may be necessary to contact the respective provider directly.

18. Changes to This Privacy Policy

We may update this Privacy Policy if our games, technical services, platform features, or legal requirements change.

The current version can be identified by the “Last updated” date stated above.